Frequently Asked Questions
What is your service area
Our Service area covers all Hobart Suburbs. We have 4 fully equipped service vehicles on the road and can also service outline regions as required.
How long will the carpet take to dry
As a general rule carpet will take 4-6 hours to dry, This time can depend on weather conditions. Opening windows will allow air movement which will speed up the drying process.
Can I walk on carpet during the drying process
For potential slip hazard reasons it is advised that you allow the carpet to dry prior to foot traffic. If you do access the carpet prior to drying being complete- please be very careful when walking from damp carpet to hard floor due to possible slip hazard.
Do you guarantee to remove all stains
Unfortunately not every stain. We use the very best of products suited to your carpet style, however some stains are dye set or carpet has had colour removed due to incorrect spot cleaning products used. Your carpets and upholstery are in the best of hands with Lloyds Carpet Cleaning - our technicians are highly skilled and trained in all aspects of stain removal and carry a wide range of specialist cleaning products.
Can I have my carpets cleaned on my NDIS or Care Package
For the last 2 years we have been providing carpet cleaning to clients where upon the carpet cleaning is paid by their care package service provider. We currently work with Hobart's leading NDIS and Care providers - once carpet cleaning is approved by your provider there is no out of pocket costs to yourself - for further information please enquire
Do I need to vacuum before you arrive
It is preferred that all areas to be cleaned are vacuumed prior to our arrival. If you are unable to vacuum prior to our arrival your technician will undertake this service.
Pets on your property
Please ensure all pets are contained prior to our arrival.
Do you move all furniture
This is your choice. Some clients move all the furniture off the carpeted areas to be cleaned prior to our arrival, however most only move the smaller light items to an area not being cleaned and leave the heavier items like beds, cabinets, lounge furniture etc as we can clean around these. Your technician will move light items, however we are unable to move heavier bulky items. If you have any special requirements just ask as we can send an additional technician to assist with this process, this will result in an additional charge.
Do I have to be there the whole time
If you are a first time client of Lloyds Carpet Cleaning we prefer our technician to meet you there at time of appointment, introduce ourselves and complete a walk through of the areas to be cleaned. Our technician can lock the property upon completion of services if you need to leave.
Vacating Rental- Carpet Cleaner offers a internal flea treatment
This is a non compliant service with nearly all rental agreements. Usually offered by part time weekend type carpet cleaners who do not care about doing what is right only worry about getting your money - and usually this type prefers cash - and then they are gone.
What to look for in a carpet cleaning business
A personally recommended business is usually a good start. Social media is not the place as reputations and flash pictures may not tell the real story -
Do they provide GST tax receipts - if they do not they are only a part time hobby operation who may not carry insurance etc for your protection
One you have never heard of and only see on social media - maybe avoid
A long established business with a genuine reputation that is well known
If they ask for payment in advance, or in cash, or do not provide GST Tax receipts - avoid
Do they employ trained technicians or are they on their own
There are some very good carpet cleaning businesses in Hobart - all are long established businesses and employ Tasmanians